BALA CYNWYD, Pa. – June 1, 2016 – Vitalyst, the leading provider of employee software coaching and information technology services, announced today one key finding from its joint Roadshow event series hosted with Microsoft and Metalogix—successful cloud migrations require an increased focus on the end-user. That’s because two recurring questions from the seven roadshows were: what is the difference between my current application versus Office 365 and SharePoint, and how can my business maximize the use of both?
The popularity of these questions is no surprise for Vitalyst or Microsoft. That’s because during a traditional migration journey—one without a focus on the end-user—the questions are not generally addressed, which leads to low awareness, as well as low retention and adoption of the new software being offered. This also leads to user frustration and ultimately, lack of use. By offering two programs—the Migration Assurance Program and the Microsoft Adoption Assurance Program—IT leaders can rest assured that end-users will fully adopt and maximize the use of new technology.
“Vitalyst is a trusted and innovative Microsoft partner with a unique set of enablement and support offerings that increase the productivity of end-users and line-of-business units of companies that have deployed Microsoft cloud technologies,” says Terry Birdsell, Director of Business Development and Alliances for Microsoft Services. “Along with security and cost of cloud migration, end-user productivity and utilization of the invested technology are key concerns of our shared customers. Vitalyst and Microsoft Services are partnering to address these issues.”
“Microsoft has been one of our elite partners for over 10 years because they realize the importance of taking a human-centric approach to technology investments,” adds Keith Carvalho, Vice President, Sales at Vitalyst. “As a result, we’ve worked together strategically on numerous large deployments—all of which had an onus on maximum adoption for our shared client and prospective client base.”
The SharePoint 2016 and Office 365 Roadshow began late April in St. Louis and made six additional stops in various cities across the U.S., including Seattle, Houston and Philadelphia.
About the Migration Assurance Program
Utilizing the Vitalyst Migration Assurance Program, IT leaders benefit from the combination of technical migration and end-user adoption services. Vitalyst’s Technical Migration Services is focused on identifying and addressing issues that arise during system deployments by having on-demand advisors fielding immediate migration questions from end-users. Using this data, a dedicated migration analyst works with IT leaders to adjust the plan and make improvements to the migration process, ensuring a seamless migration. Vitalyst’s End-User Adoption Services is focused on providing users the best possible experience by getting users through the initial learning curve of the new application, and also teaching them how to make the technology work for them.
About the Microsoft Adoption Assurance Program
The Microsoft Adoption Assurance Program offered by Vitalyst is a 90-day pilot that includes access to enhanced how-to support delivered by on-demand advisors, access to the Help Me kNow Hub, a self-help resource, as well as Help Me kNow Guides. This program is designed to bring to light that offering immediate access to information and addressing end-users’ needs goes a long way towards creating a culture of adoption.