The way people work is changing. Our job is to help them embrace it.

Learning and development services that empower successful change

Defining the skills needed for tomorrow is difficult when digital disruption is changing so much today. Companies must quickly learn to let go of the past, innovate for the future, and create a culture of change based upon continuous learning. For that, you need the right learning services, delivered at the right pace, tailored to your company.

Digital Transformation is Human Transformation

Digital Transformation is changing how, where and when employees work. Assessing skill gaps, adopting new technologies, integrating learning into the way employees work, and creating a culture of change is the new normal. At Vitalyst, we call the new normal, Human Transformation. Our services are guided by our PROPEL methodology, our proven approach that drives digital adoption, innovation and growth by moving individuals through the five stages of Prosci’s ADKAR model.

SERVICES TO TRANSFORM HOW YOU WORK

Change Management
"I want to create a culture of change where my people have a desire to learn how to leverage technology."

We take a human-centric approach where user adoption is an integrated work stream that includes continuous learning and change management.

  • Data Discovery & Adoption Planning
  • Communications Strategy
  • Deployment Design
  • Change Enablement Analytics

Data Discovery & Adoption Planning

Business leaders recognize the importance of digital transformation and are putting significant investment towards these efforts. But, many leaders face huge challenges trying to successfully drive change. A few of the biggest hindrances? Poor planning, limited leadership engagement, and lack of expert guidance available at their fingertips.

Vitalyst helps our clients prepare for their digital transformation journey with Data Discovery & Adoption Planning that starts with Change Enablement Workshops—working with key stakeholders and leadership to understand the business objectives for the technology adoption. After identifying these goals, key segments and workstyles, Digital Workplace Assessments are distributed to select groups of users and analyzed to develop the specific communications, training and adoption support needed to drive enterprise change. Additional critical insights can then be gathered with CoreView, our advanced Office 365 management suite for license management, reporting, auditing and delegation, to monitor and increase usage, assure digital adoption and maximize your technology investment.

Use Vitalyst Data Discovery & Adoption Planning services to:

  • Clearly define key blockers to change, who will be impacted and identify success factors.
  • Identify user segments and the related actions and behavior changes needed.
  • Develop adoption plans that provide communications, training and support for distinct personas.
  • Provide better control and management over license deployment.
  • Save on costs for technology implementations and increase overall ROI.

Communications Strategy

Disruption forces a company to let go of what they know and emerge with the energy and confidence to innovate and create positive change. Communications are critical in creating a culture that thrives in times of disruptive change.

Managing through the stages of disruption requires constant and consistent communication to keep employees committed to the change process. Vitalyst helps organizations manage the change of technology migrations with a Communications Strategy, Communications Consultant and Excite Days to help employees feel informed, engaged and part of the migration process to advance organizational goals for technology use.

From pre- to post-deployment, a Communication Strategy helps employees and businesses ensure end-user adoption and proficient use of the new technology.

The Vitalyst Communications Strategy:

  • Promises that the vision outlined by executive leadership is effectively communicated throughout the organization.
  • Enables leaders to answer the question, “what’s in it for me” for the workforce.
  • Helps to reduce reluctance and fear from technology change from employees.
  • Ensures that leaders are providing the right amount of information at the right time.
  • Promotes awareness, excitement, and enthusiasm for new technology rollouts.
  • Allows leaders to deploy technology on or ahead of time for overall cost savings and ROI.

Deployment Design

When it comes to deploying new technology for employees, there is one key question project teams need to ask themselves—which employees/teams/divisions do I migrate together, and when? This somewhat seemingly simple task is quite complex, time-consuming and a major headache for organizations.

Our Deployment Design services identify user migration readiness and constraints, along with issues, risks, and opportunities of deployment. As part of the process, a Deployment Architect develops and defines user inventory, requirements, scheduling, and release management for shared resources. Effective and efficient deployment is accomplished through a set of processes that are repeatable and consistent throughout the entire user experience. Additionally, we provide Technical Analysts and Migration Analysts to work side-by-side with the IT leader/migration team to plan or schedule, monitor, identify, and correct issues during the deployment.

Deployment Design helps employees and businesses:

  • Ensure that the scheduling of cross-forest users and shared resources are migrated together.
  • Minimize the number of calls to Help Desk personnel during a migration.
  • Ensure the business user experience is minimally impacted and remains like their current experience with the technology.

Change Enablement Analytics

Business leaders recognize that data is a necessary part of the digital transformation journey. Collecting, analyzing and making data meaningful can bring groundbreaking insights for improved business decisions.

Vitalyst Change Enablement Analytics offers a diverse range of reporting and analytics services to help bring clarity to improve performance during times of change. A Data Solutions Analyst continuously monitors and analyzes data patterns to identify migration-related challenges or gaps in technical skills development stemming from a lack of adoption and proficiency.

Change Enablement Analytics helps employees and businesses:

  • Monitor, identify and correct issues during system deployments.
  • Manage change intelligently with clarity and analysis of trends, issues, and projections for improving future performance.
  • Provide real-time, ad-hoc and trend reports through constant information exchange.
  • Make recommendations for optimizing future technology rollouts.
Learning & Development
"I want learning that is flexible, scalable and always available."

We offer highly customizable, flexible learning and development options to suit your specific employee’s learning styles and business needs.

  • Instructor-Led Training
  • Self-Guided Learning
  • Self-Help Resources
  • Personal Coaching Appointments

Instructor-Led Training

Instructor-Led Training (ILT) is still the most popular form of training business leaders provide. That’s because ILT allows for social interaction and encourages collaborative learning. These are the building blocks for developing a culture of change.

At Vitalyst, we design and deliver custom Instructor-Led Training for collaborative learning tailored to the specific needs of your business. We can create custom courses, available at your location, as well as through webinars. These are tailored to your specific requests, technology environment and corporate culture.

Instructor-Led Training helps employees and businesses:

  • Provide high-touch customer experience with specialized training for small groups/teams.
  • Use work-related scenarios and cases for real-life practice from Vitalyst advisors—the same people who answer a wide range of how-to support calls.
  • Meet individual and team learning objectives by managing the pace of content delivery and identifying gaps in skills for ongoing support and follow up.

Self-Guided Learning

Today’s modern, mobile workplace demands access to learning without constraints. We use an approach of just-in-time learning, providing quick access to the resources employees need, regardless of the device they use or their location.

Vitalyst Self-Guided Learning offers E-Learning and Skill Builder to ensure employees continuously advance in technical proficiency while transforming to a more knowledge-able workforce.

E-Learning provides web-based, engaging, highly customized course content built to your organization’s needs and knowledge objectives. Skill Builder provides pre-built, self-paced learning modules to track progress within the Help Me kNow Hub to identify knowledge gaps and track organizational mastery of a technology. Organizations can leverage their own content and resources to complement existing Skill Builder tracks and take advantage of standard modules to create custom curriculum. Vitalyst works with you to develop a tailored, blended strategy for delivering the best format to maximize your learning experience.

Self-Guided Learning helps employees and businesses:

  • Solve employee issues and challenges quickly—minimizing downtime and in formats users are accustomed to.
  • Consume content in small reusable bundles, allowing an organization to repurpose learning elements across multiple employees and learning platforms.
  • Provide just enough guidance—just in time to have the greatest impact on employees’ learning and development.

Self-Help Resources

On the journey of Digital Transformation, employees will be challenged to apply new technology to their new ways of work. Providing immediate access to self-help resources empowers employees to seek out information when it’s needed—minimizing disruption, increasing efficiency, and elevating worker engagement. The Help Me kNow Hub provides our self-help resources through a one-stop microlearning web platform. Vitalyst also offers additional self-help resources through digital reference guides.

  • Components of the Help Me kNow Hub
  • Additional Self-Help Resources

Components of the Help Me kNow Hub

A video library containing 100,000+ tips on numerous software application topics, delivered in short tutorial or longer formats.

Tips for key business applications offering step-by-step guidance on how a specific task is performed within an application.

Instructor-Led Webinars led by Vitalyst advisors—the same people who provide support via phone, chat, or email are available to business users. Sign up for a class directly through the Hub Events Calendar.

Skill Builder that allows business leaders to deliver learning content to employees in small, specific modules. Modules can be bundled to create goal-oriented learning paths—called Skill Tracks—giving employees the flexibility to complete courses on their schedule, follow their progress, and be awarded with the completion of each skill track.

Data Solutions Analyst who provides direction and guidance to enable the best Hub learning solutions that match your organization’s strategic business needs, assist with onboarding, and provide the best experience for clients and end-users.

Additional Self-Help Resources

Help Me kNow Guides provide easy reference instructions on multiple functions within a single software application delivered digitally.

Integrated Access for Live, How-to Support, when purchasing Software Coaching, for questions regarding how to use technology accessed in several ways, including phone, live chat or email right from the Help Me kNow Hub, providing a full-service self-help solution.

Knowledge Videos provide information on how to use the top five features of a specific application in five minutes. Videos integrate into an LMS—be it Vitalyst’s or your own.

Self Help Resources helps employees and businesses:

  • Save costs by providing access to live support and online resources on one platform.
  • Ensure employees become more productive with the applications they use daily.
  • Minimize interruption in employee’s workday with quick on-demand issue resolution.

Personal Coaching Appointments

Personalized 1-to-1 Coaching Appointments (available with On Demand Live Support) can be scheduled to help reinforce knowledge for any application or technical related questions. While your employees are on live support calls with Vitalyst Consultants, we identify complimentary skills and recommend scheduling one-on-one appointments at a time convenient to them to teach new, more efficient ways to utilize the applications they use daily.

Personal 1-to-1 Coaching helps employees and businesses:

  • Reinforce and elevate learning.
  • Augment learning with related topics to further advance knowledge.
  • Provide tailored learning that is specific to the needs of the end-user.
  • Accelerate digital adoption increasing the creation of the knowledge-able workforce.
Software Coaching
"I want learning to match the way my people work."

We provide a customer-centric approach to improving adoption and proficient use of software—supporting your employees wherever and whenever they work.

  • Training On-Demand Live Support
  • On-Site Support
  • End-User Outreach Program
  • Advanced Support Development Projects

Training On-Demand Live Support

Employees want help, guidance and support to meet their specific work needs at the exact moment they need it. Users will adopt and become more proficient with new technology when they have the confidence and support to move forward.

With Training On-Demand Live Support, employees have access to advisors to guide them through basic to more complex software-related “how-to” questions over the phone. Our advisors are trained and experienced in over 350 applications across multiple systems and a wide range of devices. Consultants will also follow up support calls with related materials to reinforce learning. Flexible and scalable to meet the diverse needs of your employees, our live support is available 24×7 to resolve critical issues whenever they arise, relative to your users’ work challenges.

Training On-Demand Live Support helps employees and businesses:

  • Solve immediate needs while gaining additional resources to reinforce the learning moment and to continue the path of proficiency.
  • Ensure in-house IT team focuses on priority technology issues rather than fielding how-to related software questions.
  • Enhance the perception and satisfaction of the service desk.

On-Site Support

Technology adoption is most effective when training and support services are available, visible, flexible, and integrated into with the way employees work. On-site and on-demand experts deliver high-touch guidance and support for your end-users.

Our advisors not only know technology, but they know your business and your people. This changes training and support from a nice-to-have to a distinctive competitive advantage for developing a digital business. The Vitalyst Productivity Optimization Desk (POD)™ is a visible walk-up center that allows for an on-demand, personalized, customer experience. To reach more employees in more places, Vitalyst Floor Coaches proactively extend expert advisors beyond the service desk and into the office or cubicle of every employee.

On-Site Support helps employees and businesses:

  • Meet the immediate needs of employees with on-site and on-demand assistance for all technology issues and questions.
  • Provide clearly visible resources to minimize disruption of your service desk and deliver on-demand support for how-to questions.
  • Gain consistent access to expertise from Vitalyst advisors—the same people who deliver training and answer calls for support.

End-User Outreach Program

Many IT organizations are moving to continuous software integration and delivery to provide new features and new capabilities quickly. The End-User Outreach Program reduces the cost and risk of large migrations with more actionable feedback from users.

Vitalyst leverages these outbound calling programs, at predefined and regular intervals, to gain valuable data from employees on challenges related to user adoption. This insight can be analyzed and presented to make critical adjustments to future technology migrations. Plus, organizations can use gathered information to identify pockets of less engaged learners or to make wide-scale improvements to identify potential future issues and implement solutions.

End-User Outreach Program helps employees and businesses:

  • Ensure user adoption keeps pace with continuous software migrations.
  • Identify areas for more or improved communications.
  • Uncover skill gaps and potential training needs.
  • Identify potential technical migration issues.

Advanced Support Development Projects

When there’s a need for immediate and ongoing support involving advanced development projects, most service desks find themselves in a pinch—with limited bandwidth and expertise on staff. Typically, these projects require a high degree of customization, are development-related or require a larger level of expertise around design and use.

Through our Advanced Support Development Projects service, dedicated technical resources support how-to questions and development-related work for advanced applications. This is a scalable model that offers flexibility to leverage as many experts as you need—only when you need it. Finding, assessing and hiring the right resource is a difficult process in a highly competitive talent market. We provide immediate availability for short- or long-term engagements.

Advanced Support Development Projects helps employees and businesses:

  • Ensure high-quality delivery on highly customized projects.
  • Provide a cost-effective option where you only pay for time used and where no long-term contract or commitment is required.
  • Augment your internal resources when your organization’s expertise or bandwidth is limited/unavailable.
Active 365 Managed Service
“I want learning that is continuous to address the ‘last mile’.”

We understand that frequent updates mean change is always around the corner. We help you get through the “last mile” with a holistic managed service.