Blog_04302020

The Secret to Remote-Work Productivity and Company Survival? Learning.

Much has been written lately about the “great remote-work experiment” we are in the middle of. In an article in the Enterprisers Project, Korn Ferry CEO Gary Burnison urges business leaders to approach it as an “invitation to think more broadly about an organization’s future business model… It could be the surprising silver lining to this crisis.”

Similarly, a San Diego Union-Tribune piece highlights how efficiency and productivity concerns are stirring up anxiety—for organizations and for employees. Some organizations just aren’t ready to let go of the idea that attendance equals productivity and, as a result, have been “scrambling to buy software that tracks worker behavior using their own web cameras,” according to the article. As for employees, many have been trying to balance the competing demands of their personal and professional lives—not an easy task considering that the boundary between the two has nearly disappeared.

Business models and management styles are important concerns, but they are not the only factors at play in this experiment. One element that’s often left out of the remote-work conversation is the critical relationship between productivity and learning.

One element that’s often left out of the remote-work conversation is the critical relationship between productivity and learning.

The health and well-being of workers is the top priority today, but learning is also essential, no matter where workers are based. It’s even more important now that many employees are disconnected, distracted, and running the risk of becoming disengaged. In addition, to see the benefits of learning, organizations must do more than just “support” it—they need to champion it. Consider some of the recent research:

  • 83 percent of L&D pros say their executives support employee learning, but only 27 percent of L&D pros say their CEOs are active champions of learning.1
  • Buy-in from management is a key factor in employee engagement and receptiveness to change, which includes learning. According to change management firm Prosci, an “active and visible executive sponsor” has been number one on its list of seven change management best practices for the past 20 years.2
  • Companies rated highly for employee training have less turnover—in LinkedIn’s study, those organizations experienced 53 percent lower employee attrition.  

Before COVID-19, a growing number of organizations had begun to accept the idea that training is essential and were exploring how to deliver it effectively. When the pandemic hit, priorities changed.

In an April 10 Harvard Business Review article, INSEAD’s Annie Peshkam and Gianpiero Petriglieri take a look at this sudden priority shift. Many companies went into “survival mode”—cutting learning budgets, canceling training and coaching sessions, and putting major learning initiatives on hold.

“This is dangerous,” they write. “Like all major crises, and perhaps more than most, the COVID-19 pandemic is bound to leave behind lasting changes in the way work and business take place. Learning will be the foundation of our survival, then, for both organizations and the individuals who make them up.”

To be sure, work will not simply “snap back” after the COVID-19 pandemic. According to Peshkam and Petriglieri, for organizations to survive, they will need to be nimble, observant, and attentive to their customers’ needs. They will need to change. To do so, they must figure out how to keep their employees focused, engaged and innovative.

When you think about it, it’s quite like what’s been happening with digital transformation over the past decade—only faster, much faster. If you are among the many organizations that had already begun their digital transformation journeys, think of your pre-COVID-19 efforts as a rehearsal. Today you are live—make it count.

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1. LinkedIn 2020 Workplace Learning Report | 2. Best Practices in Change Management, Prosci

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