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No organizational change springs from one individual.
It takes a team united behind one goal. At Vitalyst, we strive to humanize technology. Meet the people working to achieve that goal for businesses worldwide.
EMPLOYEE SPOTLIGHT
Our employees strive to bring excellent service and care to our clients. We’re proud to brag about them: where they come from, the work they’ve done for our clients, and what they’ve achieved.
Erica Faris
Regional Sales Manager
Career at Vitalyst: 5 Years
Erica started her career working with non-profits around the Philadelphia area, like Project Home, providing housing, opportunities for employment, medical care and education to homeless and low-income persons in the city. She joined Vitalyst in October of 2013 as a Solution Sales Executive and Productivity Consultant. She quickly rose through the ranks, moving into the Account Management team before finally settling in as a Regional Sales Manager.
Erica Faris
Biography
Erica started her career working with non-profits around the Philadelphia area, like Project Home, providing housing, opportunities for employment, medical care and education to homeless and low-income persons in the city. She joined Vitalyst in October of 2013 as a Solution Sales Executive and Productivity Consultant. She quickly rose through the ranks, moving into the Account Management team before finally settling in as a Regional Sales Manager.
What has been your best customer experience since joining Vitalyst, and why?
"For me, it was helping a client through a long and complicated change within their organization. I inherited the account when I became an Account Manager and worked with the client through their needs for two and a half years. Upon becoming a Regional Sales Manager, I continued to work with the client to turn their pilot into a three-year contract, providing support to all their employees."
What motivates you in your role, and why is Vitalyst a great place to work and build a career for you?
“I’m motivated by doing good work that benefits the whole team. I’ve learned a lot working at Vitalyst and have worked with great people. I love being able to pass what I’ve learned to others and continue creating positive experiences for us all. Vitalyst has also given me the ability to travel and meet new people from all over the world.”
At Vitalyst, we say that Digital Transformation is Human Transformation. What does that mean to you?
“Our organization strives to make things easy. When our clients implement new technology, we help remove frustrations of their employees, creating a smooth transition when organizations go through their digital transformation. We take complicated, organization-wide change and make it make sense and exciting for the average employee.”
MANAGEMENT TEAM
Learn more about the leadership at Vitalyst—from their day-to-day roles to business mottos to little-known facts about them.
Barry O'Donnell
President and Chief Executive Officer
Barry O'Donnell
PRESIDENT AND CHIEF EXECUTIVE OFFICER
Barry is responsible for leading the day-to-day business operations, as well as providing strategic oversight as Vitalyst continues to advance its legacy of outstanding client service and progressive growth.
Key accomplishments: Prior to becoming CEO, Barry served as Senior Vice President of Sales and Account Management at Vitalyst for five years. His prior professional career spans over 20 years in progressive sales and operations positions. As VP of national accounts for CDI IT Solutions, Barry led all aspects of the company’s sales and operational success, and achieved top line revenues in excess of $200 million per year. Previously, Barry owned and managed an IT staffing firm.
Previous employer: CDI IT Solutions
First job: Cutting packaging cardboard in an old factory
Little-known fact about Barry: He enjoys completing complex tax returns.
Motto/business philosophy: If everything seems under control, you’re just not moving fast enough.
Toughest decision ever made: Recognizing a past decision was a mistake and making the correction
Song that best describes Barry: “A Little Less Conversation (A Little More Action Please)” by Elvis Presley
Education: Rutgers, the State University of New Jersey, New Brunswick, B.A. in economics
Interests/civic engagement: Served on township advisory boards such as the Recreation Advisory Committee and the Open Space Committee; served on township basketball and softball boards; has coached youth basketball, softball, soccer and lacrosse for 15 years
Karl Bupp
Chief Financial Officer
Karl Bupp
Chief Financial Officer
Karl has more than 30 years of financial and operational experience in the technology consulting, telecommunications and manufacturing fields. He has built high-performing teams and developed creative solutions for new opportunities at startup and Fortune 500 companies. At Vitalyst, he is responsible for financial operations and reporting, as well as recruiting and HR.
Key accomplishments: At Diamond Management & Technology Consultants Inc., Karl led two secondary offerings, a $100+ million stock repurchase program, and the acquisition of an international consultancy. He was a key member of the management team that grew the firm from a startup to $200+ million in annual revenue before it was acquired by PricewaterhouseCoopers. At MCI, Karl was the finance lead on contract negotiations generating over $2 billion in new revenue. At Henson Group Sports, he restructured key supplier relationships and negotiated a new ownership structure.
Previous employers: Diamond Management and Technology Consultants Inc.; MCI Communications Corporation; Henson Group Sports
First job: Karl delivered the Philadelphia Bulletin after school.
Little-known fact about Karl: He has gone outback ATVing north of the Arctic Circle in Kotzebue, Alaska.
Motto/business philosophy: It does not matter how many times you get knocked down, but how many times you get up.
Toughest decision ever made: Leaving MCI to join a small technology firm
Song that best describes Karl: “Who Says You Can’t Go Home” by Bon Jovi
Education: Massachusetts Institute of Technology, B.S. in management science with a concentration in management information systems; Massachusetts Institute of Technology, Sloan School of Management, M.S. in management with a concentration in finance
Interests/civic engagement: Served as chairman of Radnor Township Citizens Audit Review and Financial Advisory Committee (CARFAC), 2011-2013; former member of the Pennsylvania Academy of the Fine Arts Board of Trustees; attending his kids’ crew regattas, wrestling matches and dance performances
Previous employers: Diamond Management and Technology Consultants Inc.; MCI Communications Corporation; Henson Group Sports
First job: Karl delivered the Philadelphia Bulletin after school.
Little-known fact about Karl: He has gone outback ATVing north of the Arctic Circle in Kotzebue, Alaska.
Motto/business philosophy: It does not matter how many times you get knocked down, but how many times you get up.
Toughest decision ever made: Leaving MCI to join a small technology firm
Song that best describes Karl: “Who Says You Can’t Go Home” by Bon Jovi
Education: Massachusetts Institute of Technology, B.S. in management science with a concentration in management information systems; Massachusetts Institute of Technology, Sloan School of Management, M.S. in management with a concentration in finance
Interests/civic engagement: Served as chairman of Radnor Township Citizens Audit Review and Financial Advisory Committee (CARFAC), 2011-2013; former member of the Pennsylvania Academy of the Fine Arts Board of Trustees; attending his kids’ crew regattas, wrestling matches and dance performances
Keith Carvalho
Vice President, Alliances
Keith Carvalho
VICE PRESIDENT, ALLIANCES
As the Vice President of Alliances, Keith manages Vitalyst’s Alliances Team, which is responsible for building impactful partnerships and programs to drive value for customers in the cloud, digital transformation and technology adoption spaces. He and his team currently manage strategic relationships with Adobe and Microsoft, amongst others. Prior to his current role, Keith served in a variety of sales and sales management positions at Vitalyst. He takes pride in his professional growth, crediting much of his success to his talented colleagues and mentors, who have guided him during his tenure at the company.
Key accomplishments: In 2013, Keith co-founded the Philadelphia Chapter of American Association of Inside Sales Professionals (AA-ISP). More recently, he led the transformation of the Vitalyst training delivery team, working with colleagues to propel it to one of the top-ranking training providers for Microsoft products. Keith’s team has been recognized by Microsoft and its partners as a top global provider of Digital Adoption Solutions.
Previous employer: Foxtons N.A.
First job: At age 14, Keith washed dishes at a country club, where he quickly earned the nickname “greased lightening”.
Little-known facts about Keith: His favorite vacation spot is Fort Lauderdale, FL. He will try any food once, with the exception of beef stroganoff.
Motto/business philosophy: “When everything is urgent, nothing is urgent. When the urgency outweighs the process in business, you need to take a deep breath and fully consider the best action before making a decision. Never simply react.” –attributed to a mentor of his with the initials J.G.
Toughest decision ever made: To remain in Philadelphia after graduating college. Keith grew up in Rhode Island, and remains close with his family and friends. He originally thought Philadelphia would be a temporary stop on his career development journey, but the city’s culture, atmosphere and job market convinced him to settle here. He does travel to RI once a month to visit with his parents, brother, niece and nephew.
Song that best describes Keith: “Sure Shot” by The Beastie Boys
Education: Temple University, B.S. in psychology; real estate accreditation in New Jersey, Pennsylvania and Rhode Island
Previous employer: Foxtons N.A.
First job: At age 14, Keith washed dishes at a country club, where he quickly earned the nickname “greased lightening”.
Little-known facts about Keith: His favorite vacation spot is Fort Lauderdale, FL. He will try any food once, with the exception of beef stroganoff.
Motto/business philosophy: “When everything is urgent, nothing is urgent. When the urgency outweighs the process in business, you need to take a deep breath and fully consider the best action before making a decision. Never simply react.” –attributed to a mentor of his with the initials J.G.
Toughest decision ever made: To remain in Philadelphia after graduating college. Keith grew up in Rhode Island, and remains close with his family and friends. He originally thought Philadelphia would be a temporary stop on his career development journey, but the city’s culture, atmosphere and job market convinced him to settle here. He does travel to RI once a month to visit with his parents, brother, niece and nephew.
Song that best describes Keith: “Sure Shot” by The Beastie Boys
Education: Temple University, B.S. in psychology; real estate accreditation in New Jersey, Pennsylvania and Rhode Island
Kelly Houlihan
Vice President,
Account Management
Kelly Houlihan
VICE PRESIDENT, ACCOUNT MANAGEMENT
Kelly brings more than 25 years of sales and leadership experience from a global technology company to Vitalyst. She has a proven track record for delivering results and developing employees. In her current role, Kelly is responsible for the development, management and oversight of Vitalyst’s Account Management team.
Key accomplishments: Kelly has been awarded multiple President’s Club and Circle of Excellence achievements at Ricoh. She also led their Greater Philadelphia Chapter of Corporate and Social Responsibility Council and was an Emerging Leaders Program mentor. She is also the mom of two amazing kids.
Previous employer: Ricoh USA
First job: Folding and packaging t-shirts for distribution at a screen printing company
Little-known fact about Kelly: I once threw out the first pitch at a Lehigh Valley Iron Pigs game.
Motto/business philosophy: Plan your execution. Execute your plan.
Toughest decision ever made: To leave my previous employer of 26 years to pursue another endeavor
Song that best describes Kelly: “Dancing in the Moonlight,” King Harvest
Education: Penn State University, BS Business Administration – Marketing; Harvard Business Publishing Leadership Development Program
Interests/civic engagement: Running, watching my son’s soccer games, great books, Penn State Alumni Association, Program Leader at International Women’s Da
Rich Natoli
Vice President,
Customer Experience Group
Rich Natoli
VICE PRESIDENT,
CUSTOMER EXPERIENCE GROUP
Rich has spent over 20 years earning a reputation for developing and implementing ideas that build strong, lasting relationships for B2B and B2C clients. As VP of the Customer Experience Group, Rich takes a holistic approach to delivering an end-to-end customer experience by strategically looking for ways to resonate with customers, improving and enhancing processes for superior customer delivery and focusing on continual improvement of the company’s “best-in-class” status. Previously, Rich served as the VP of Portfolio Management and found ways to keep clients innovative by broadening product offerings to keep up with evolving technology trends.
Key accomplishments: Ranked #5 in the 2011 MindTouch “Top 25 Most Influential in Customer Service” list, Six Sigma Green Belt
Previous employers: The Vanguard Group, ENC Properties LP, Stroll
First job: As a kid, Rich started a lawn mowing and landscaping business with a friend.
Little-known fact about Rich: Years ago, Rich almost left his corporate career to enter federal law enforcement.
Motto/business philosophy: Culture is the most powerful force in a company. Either nurture and steer it, or get out of the way.
Toughest decision ever made: To leave a company and position he was comfortable with in order to generate the spark he needed to accelerate his professional development
Song that best describes Rich: “Kill Your Heroes” by AWOLNATION
Education: Bloomsburg University
Interests/civic engagement: In the rare moments he isn’t watching his kids compete in sports, Rich enjoys fishing, competitive shooting, hiking and cycling. He has coached several youth soccer teams and is currently a coach for the Main Line Trap Academy.
Previous employers: The Vanguard Group, ENC Properties LP, Stroll
First job: As a kid, Rich started a lawn mowing and landscaping business with a friend.
Little-known fact about Rich: Years ago, Rich almost left his corporate career to enter federal law enforcement.
Motto/business philosophy: Culture is the most powerful force in a company. Either nurture and steer it, or get out of the way.
Toughest decision ever made: To leave a company and position he was comfortable with in order to generate the spark he needed to accelerate his professional development
Song that best describes Rich: “Kill Your Heroes” by AWOLNATION
Education: Bloomsburg University
Interests/civic engagement: In the rare moments he isn’t watching his kids compete in sports, Rich enjoys fishing, competitive shooting, hiking and cycling. He has coached several youth soccer teams and is currently a coach for the Main Line Trap Academy.
Jeff Thomas
Vice President, Sales
Jeff Thomas
VICE PRESIDENT, SALES
Jeff is responsible for the development, direction and management of a national sales team, as well as all sales-related activities, including client acquisition and business development.
Key accomplishments: Jeff has served as the VP of Sales in both full-time and fractional engagements for the past 15 years.
Previous employers: Iridium Results
First job: Cutting lawns in the neighborhood
Little-known fact about Jeff: I only have 9 knuckles.
Motto/business philosophy: Most people overestimate what they can do in one year and underestimate what they can do in ten years.
Toughest decision ever made: Adopting a little girl 15 years younger than her siblings
Song that best describes Jeff: “Oh Yeah” Yello
Education: University of Delaware, BS in Business Administration with concentrations in Marketing and Management
Interests/civic engagement: Jeff is a Second-Degree Black Belt and has been training with two of his children for the last six year
BOARD OF DIRECTORS
Our board of directors is comprised of accomplished and seasoned technology and business leaders.
Richard Neff—Chairman, Vitalyst Board of Director
Operating Partner, Baird Capital Partners, Technology Services and Healthcare sectors
A veteran executive with over 25 years of services industry experience, with an extensive career at GE, including various CEO roles in the U.S., Canada, London, Southeast Asia, and Switzerland
BA, Rutgers University
MBA, Columbia University Graduate School of Business
Rob Ospalik—Partner, Baird Capital Partners
Co-Director of Global Portfolio Operations for Baird Capital.
Prior experience as a CPA at PricewaterhouseCoopers and serves or has served on boards including American Auto Auction Group, MedData Corporation, New Vitality Holdings, LLC, Pentagon Technologies Group, and Old Town School of Folk Music in Chicago
BS, Accounting, Washington University
Brett Tucker—Partner, Baird Capital Partners
China Growth Equity team
Prior to joining Baird Capital, provided investment advisory and market-entry strategy services to U.S. and European multinational clients in Shanghai with Pacific Rim Resources
Board of directors of Kindstar Globalgene and ACG China
BA, International Relations, University of Pennsylvania
MBA, Wharton School/MA, International Studies, Joseph H. Lauder Institute of the University of Pennsylvania
Mark Hodges—Chairman & Founder of Acresis, LLC
Pioneer in the Outsourcing Technology Services, IT and Professional Services space
Board of Directors of Arise Virtual Solutions and Myelin Communications and advisory boards of several Acresis’ clients
BA, Economics, Political Science, University of California at Berkeley
Barry O’Donnell—CEO, Vitalyst
Over 20 years in progressive sales and operations positions including VP of national accounts for CDI IT Solutions before leading sales team at Vitalyst. Prior owner of an IT staffing firm.
BA, Rutgers University
Catalysts for Community Change
At Vitalyst, we are committed to improving the communities in which we work and live. That’s why our employees are out making a difference—and having fun doing so. Whether we’re wading through a muddy obstacle course to raise money for St. Jude Children’s Research Hospital or volunteering at local food banks, we are proud of the comradery and spirit our employees display when asked to volunteer their time.
WE'RE GROWING!
Vitalyst understands what it takes to create a culture of inclusion and respect for continued growth and success—for the individual and the company.
Headquartered in the Philadelphia metropolitan area, Vitalyst offers benefits and perks to ensure professional growth and work-life balance. Want to be a part of the team?
We’re always looking for passionate, dedicated people to join our team. Our expanding service offering is driving growth and an on-going need for these positions:
- Productivity Consultant
- Solution Sales Executive
Check out our complete listing of job openings and apply today!