Innovating Delivery of Adoption and Support Services to Drive Customer Success with Microsoft Technology

The Vitalyst and Microsoft Partnership

The road to success begins with having the right partner. As a Gold and FastTrack Ready Partner, we have continued to align and evolve our solutions to help our joint customers achieve more. Our continued focus is on enabling customers to quickly adapt to technology change, while empowering their employees with cutting edge learning services and accelerating their ability to adopt and effectively use it to achieve and exceed their business goals.

Core Solution Areas

1 %

Active Usage

To date in FY19 we have driven an average of:

1 + M

Active Entitlements

ACROSS ALL MICROSOFT WORKLOADS

While these numbers may be impressive, the basis of our submission for Partner of the Year for the United States is the quality of our solutions and their impact on customers and their employees at scale. This is why we were recognized as Microsoft 365 U.S. Adoption partner of the Year for Fiscal Year 2018.

Active usage of Exchange Online

74%

Active usage of Office Pro Plus

62%

Active usage of SharePoint Online

50%

Active usage of InTune

56%

Active usage of Outlook Mobile

10%

Active usage of Teams

10%

Averaged more than 28,000 activations per client engagement

Our Solutions and Services Continue to Evolve

We have continued to exceed Microsoft and customer expectations by focusing on the impact of technology change on people.

FY2016

Software Coaching

Packaged Digital Adoption Solutions

FY2017

Communication Program

Scheduled Training Calls

Discovery Workshops

Analytics & Reporting

Advanced Support

FY2018

Microsoft Learning Partner

SharePoint Online Solutions

Exec ELATE Training

Increased Multi-lingual Services

Mobile Learning

Gamification

ROI Analytics

FY2019

ACM & Product Focus

OCM Planning Services

Teams Solutions

Integrated Support Experience

Scale Support Analytics/ BOT

PROVEN SUCCESS

In FY19, we have helped more than 100 Microsoft customers progress through their digital adoption journeys using our PROPEL Methodology. PROPEL is a proven approach that drives digital adoption, innovation and growth by moving individuals through the five stages of Prosci’s ADKAR model.

What makes our methodology unique is our distinct focus on change execution and delivery, helping our joint customers to accelerate their deployment, adoption and active use of Microsoft technology.

Click to enlarge

Proven success by delivering MS365 active usage rates 3.5x other adoption partners*

Accelerate deployments of Office 356, Windows 10 and EMS by 2x-5x*

* Data collected and reported by FTC based on customers enrolled in FastTrack Incubation MS365 Onboarding Offer

More than 100 Enterprise and SME engagements across multiple verticles and Industries

The Microsoft 365 Onboarding and Incubation Pilot

At the end of FY18, the FastTrack Incubation team had a theory:

Could serialized or delayed deployment of Office 365 be a direct result of customers’ lack of resources to effectively manage the impact of change on their employees? If so, how could they quickly develop a program to help customers overcome this blocker?

The Microsoft 365 Onboarding and Incubation Pilot was developed to help customers address these challenges. The focus of this program was to identify a test group of strategic enterprise customers struggling to deploy Office 365, and provide them with an effective onboarding and adoption solution, including:

Microsoft 365 Onboarding and Incubation Pilot Results:
Working with 11 customers, Vitalyst drove more than 160,000 new entitlement activations, including**:

Exchange Online	56,000+ new activations
SharePoint Online	15,000+ new activations
Skype/Teams	21,000+ new activations
Office Pro Plus	36,000+ new activations

** Based on data from FastTrack Center Microsoft 365 Onboarding and Incubation Pilot Program

EVOLVING THE PROGRAM TO A GLOBAL SCALE:

Adaptive Learning For Microsoft 365 (AL365), Powered by Vitalyst

Given the success of the Microsoft 365 Onboarding and Incubation Pilot, the FastTrack Center was anxious to expand the program. Responding to the massive usage target for Microsoft 365 in Fiscal year 2019, the FastTrack Center challenged to develop a way to deliver the program at scale, globally, so that strategic clients around the world could benefit, regardless of country of origin or language requirements.

To develop a solution that could scale globally, be easy to for customers to quickly deploy with intuitive management, we partnered with Microsoft’s SharePoint Online Product Group (US). Together, Vitalyst and Microsoft brought together the power of Microsoft’s collaboration technology with Vitalyst’s experience and intellectual property. The result is Adaptive Learning for Microsoft 365.

The Impact of Adaptive Learning for Microsoft 365
Launched in March 2019, Adaptive Learning for Microsoft 365 is already having a global impact on Microsoft 365 customers. To date, 14 customers from 8 different countries are engaged, with two currently live on the platform and leveraging the content and support. In addition, customers are already requesting information on how to extend the program to help accelerate their deployments of advanced workloads such as OneDrive for Business, Teams and InTune.

With Custom Learning for Office 365 we're on the bleeding edge in creating a collaborative Microsoft AND Partner open source training solution. Vitalyst has been a shining example around engaging, partnering, and developing an offering that compliments their business priorities based on Microsoft's platform. I look forward to seeing their solution truly empower our collective customer base.
Mike Hollinshead, Principal Program Manager, SPO Adoption - Developer