SOCAL

Increasing User Satisfaction, Adoption, Productivity and ROI

Challenge—

 

With the aim of becoming a more modern public utility with enhanced internal capabilities and increasing productivity, SCE engaged in a partnership with Vitalyst and Microsoft Services to migrate its enterprise platform from Lotus Notes to Office 365. Organization Change Management (OCM) was identified as the most significant success factor while the key business drivers were:

Synchronizing and modernizing the desktop office experience

  • Reducing investment and operational costs
  • Supporting the company’s long-term mobile technology strategy
  • Integrating workforce productivity tools for access anywhere, anytime and on any device

 

The Office 365 enterprise migration project scope involved:

  • Moving 16,500 individual user accounts
  • Integrating 1,500 shared programs or collaboration mailboxes
  • Migrating 1,500 doc libraries to SharePoint sites
  • Migrating the enterprise SharePoint portal from 2010 to 2013
  • Implementing Office 2013 from Office 2010 and incorporating OneDrive
  • Moving from Internet Explorer 8 to Internet Explorer 10
  • Adopting Yammer, Microsoft’s social collaboration tool

 

Solution

 

Recognized as having a user community which was “high-touch” in comparison to other organizations, SCE needed to leverage Vitalyst’s unique capabilities and experience in maximizing end-user readiness and OCM. Together with SCE and Microsoft, Vitalyst launched a 600-person network of business transition managers with the goal of training the trainers and developing the appropriate internal knowledge necessary to facilitate change throughout the organization.

Vitalyst collaborated with SCE to create customized educational materials, which were posted on the enterprise portal designed to share critical information and training on Office 365. This included, onsite training, webinar training and Just-in-Time training or on-demand support that provided 24/7 access to consultants for answers to questions regarding the use of Office 365.

 

“For more than 125 years, Southern California Edison (SCE) has delivered electricity to 14 million people in homes, businesses and communities in Southern and Central California. Although SCE is one of the nation’s top 20 electric utilities and is among the leaders in its percentage of sustained renewable resources (over 19.9% in 2012), SCE was the last large electric public utility to use Lotus Notes.”

 

 

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Increasing User Satisfaction, Adoption, Productivity and ROI