The move to nearly all digital capabilities was not a choice—it was a necessity. Globally, businesses relied on strong customer relationship management (CRMs) and Enterprise Resource Planning (ERPs) technologies to stay afloat through the COVID-19 pandemic. The promise of flexible work is fast becoming the present, offering this unique challenge to businesses: as the workplace becomes more dynamic, how can organizations ensure their employees have the right tools and support in place to remain productive?
First: Find the right tool
Digital transformation has been accelerated, due to the tumultuous business climate caused by the pandemic. Companies need a robust CRM/ERP solution that provides businesses with the data needed to connect meaningfully with their customers. In addition, enterprises require a tool that is customizable and adaptable.
To meet this demand, Microsoft created Dynamics 365.
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