
Dynamics 365 and Viva Insights: Two tools to power businesses in 2021
Though Microsoft Ignite was at the beginning of the month, the announcements from the tech
Digital Adoption Solution for Dynamics 365
Accelerate the ROI of your Dynamics 365 CRM and ERP investments with powerful employee skilling services
The new norm of hybrid work means businesses are adopting cutting edge CRM and ERP tools to achieve business critical objectives, like improving client retention, facilitating cross departmental collaboration, and more. Yet, 70% of digital transformation initiatives fail. This may be a result of a lack of investment in employee learning— less than half of workers in a recent survey said their employers provided sufficient digital skills training.
Employees need to understand the processes and best practices for their Dynamics 365 instance, to enable them to more effectively achieve business goals with the technology.
Our Digital Adoption Solution for Dynamics 365 empowers end users to better use their instance of Dynamics, through services that provide:
We help our customers achieve these results with Dynamics 365:
through bespoke scenarios for increased productivity
with tailored recommendations for training and end user support requirements
through guidance and best practices for transitioning to and using Dynamics 365
Leveraging our PROPEL Methodology™, underpinned by Prosci’s ADKAR model, our services are combined into custom solutions tailored to your enterprises’ unique needs, workforce, and digital transformation goals.
Though Microsoft Ignite was at the beginning of the month, the announcements from the tech
WEBINAR: Getting Started with Dynamics 365 Globally, businesses relied on strong customer relationship management (CRMs)
Microsoft has been creating and updating products with flexible work in mind, bringing together data
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Customer:
VITAS Healthcare
Industry:
Health Provider
Size:
1,000-9,999 employees
Country:
United States
Products and services:
Microsoft 365
Microsoft Teams
Microsoft Dynamics 365
Microsoft Dynamics 365 Sales
Hospice care provider VITAS Healthcare’s goal was to centralize siloed systems and increase data visibility. Vitas wanted to use Dynamics 365, Power Platform, and Teams to create a customer engagement platform to help its representatives have relevant, effective conversations and build more connected, collaborative approaches to end-of-life care.
Vitalyst created a Dynamics Digital Adoption Solution for Vitas, housed
in a central repository containing access to live, instructor-led training, a tailored end user guide for Microsoft Teams and bespoke courseware.
During the project, users were supported with a variety of learning services to reduce the learning curve and remain productive:
To date, Vitalyst and Vitas have achieved
these results: