D365-viva insights

Dynamics 365 and Viva Insights: Two tools to power businesses in 2021

 Though Microsoft Ignite was at the beginning of the month, the announcements from the tech giant are still generating a lot of excitement. From the revealing of new features in Teams to the release of Microsoft Mesh, their mixed reality tech, there were a lot of things to get excited about.

As one of Microsoft’s Super 7 and Gold Partners, our solutions and services are designed to continuously support Microsoft’s technology, including the new updates that have come Dynamics 365 and Microsoft Viva Insights. To learn more about the new capabilities announced at Ignite, as well as how our solutions and services support these tools, read below.

New enhancements coming to Dynamics 365

Detailed in both dedicated sessions at Ignite as well as this Microsoft blog, Dynamics 365 updates are focused on increasing and agility and flexibility for organizations, as they continue to meet shifting demands and business climates. Some of the highlights included in the blog are the changes coming to Dynamics 365 Marketing, which can be summarized as “real-time customer-led journey orchestration capabilities”.  In April, Dynamics 365 customers in North America and Europe will be able to preview:

  • “real-time survey capabilities in Microsoft Dynamics 365 Customer Voice to help organizations drive personalized interactions with customers”
  • “insights from ecosystem-wide data in Microsoft Dynamics 365 Customer Insights”

In addition to these updates coming to Marketing, Dynamics also announced a closer integration with Teams for Dynamics 365 Sales and Customer Service, as well as a new application, Microsoft Dynamics 365 Intelligent Order Management. Read the rest of the blog to learn more.

Workplace Analytics becomes Viva Insights

Earlier in 2021 Microsoft released Viva, an employee experience platform that aims to help enterprises “foster a culture where people and teams are empowered to be their best from anywhere”. The platform includes learning, communications, knowledge, and more. Workplace Analytics is now Viva Insights and is the part of the platform solely focused on using aggregate data to help businesses and their workforce become more productive and balanced. Viva Insights gives all users the opportunity to maintain their wellbeing, from Personal Insights to Manager and Leader Insights. To learn more about Viva, visit Microsoft’s home page, here.

How can Vitalyst help?

Vitalyst has been a leader in the learning and development space for nearly 30 years, and a close partner of Microsoft for the last 10. We are constantly innovating our solutions to help our clients build the skills for modern work at the pace of change, including our services tailored to Dynamics 365 and Viva Insights.

Our solutions are:

Our Digital Adoption Solution for Dynamics, which includes:

  • Adoption program design customized by our certified content designer for your business objectives.
  • A comprehensive video library platform, equipped with product based and scenario-based training proven to drive effective end adoption of D365and related apps
  • Bespoke training content built in multiple formats to meet the learning needs of your employees.
  • One on one software coaching, from 100% U.S. based, expert level, on demand advisors.

And our Knowledge and Insights practice, powered by Viva Insights, which helps customers examine key workplace culture and collaboration behaviors and their impact on the bottom line.  When paired with Vitalyst’s innovative Adaptive Learning Platform, business leaders can bring these powerful insights to action, effectively closing the skill gap, boosting productivity, and building a more cohesive remote work culture.

Looking ahead

Businesses have accomplished so much in this tumultuous year. Dynamics 365 and Viva Insights, together with Vitalyst’s power services, will ensure enterprises make the most of all that is to come in 2021.

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