The workaround: Inelegant and inefficient

Shadow IT: Why Hacks and Workarounds are Bad for Your Bottom Line

Most people have employed a hack or workaround at some point in their professional career to get things done—used Outlook for managing content, Excel for tracking projects, PowerPoint for layout and design. That kind of resourcefulness may be commendable, but it can be terribly inefficient—and expensive. Many organizations provide employees with a range of tools …

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