By Jen Sweeney
Employee engagement, happiness, satisfaction, experience—you’ve probably heard these terms often in the past few years. That’s because many organizations are beginning to understand how critical employee engagement is to productivity and business performance.
Organizations are also starting to realize that the time for action is now. According to the latest employee engagement survey by Gallup, the majority (51 percent) of the U.S. workforce is not engaged. In addition, 16 percent are actively disengaged—“They are miserable in the workplace and destroy what the most engaged employees build,” the report states.
There are many factors that contribute to engagement levels, but few are as critical as the ability to use technology proficiently. When you have software training and tech resources, you are better able to meet and exceed expectations. When you do not have support, your frustration can peak and your productivity can plummet.
When you have training and tech resources, you are better able to meet and exceed expectations
But as much as technology can hinder your progress, it can also enable you to contribute in a meaningful way. Here are a few simple things you can do to move beyond the frustration:
- Tell your manager in a constructive way that you are frustrated, and suggest solutions that will help you. Find out if your company provides training, support, or other tech adoption resources. Identify and suggest outside resources if your company’s offerings are sparse.
- If your organization conducts pulse surveys, be sure to answer them promptly and honestly. Voice your concerns, but be sure to also suggest possible solutions. If employees make the effort to respond, and if company leaders see a greater need, they will likely make positive changes. Be the squeaky wheel.
- Take note of ways in which your company could increase engagement—for example, by providing tech mentors or software coaches, more time for learning, intranet suggestion box, etc.
- Identify processes that run smoothly and find ways to apply them to other tasks. For example, if you have recently implemented a new approach that has significantly reduced frustration and increased your efficiency, document and share the success with your manager. It could be anything from a macro you recently began using to create reports in Excel to a new alert you set up in SharePoint.
Technology should be more than just a source of frustration and a task-automator. It has the potential to expand your capabilities and enable you to innovate and contribute in a meaningful way. By taking these steps, you can begin to make technology work for you, not against you. Revolutions, after all, start with small actions.
Illustration: Designed by Vectorarte/Freepik