This year we celebrate Customer Service Week by highlighting some of the people who make our company what it is today. All week, our blog will feature some of our on-demand advisors, the ones who answer the phone when customers call, day or night, who help resolve critical issues with speed and professionalism, who provide tips for more efficient ways of working, and who share their knowledge to help amplify customers’ productivity. Happy Customer Service Week!

William Diaz Jr

Vitalyst On-Demand Advisor | Cleveland Office

Please describe one new thing you learned from a customer since you started working at Vitalyst.
Customers are not calling to complain; they are calling for help. We are the doctors for their computers.

What does “customer experience” mean to you?
It is having a connection with a customer. We should never leave our customers with any doubt. They should feel that they were taken care of.

What are some of the approaches you use to deliver excellent customer service?
My goal is to always do the best job I can. The key is staying positive, polite and friendly.


Please share a little-known fact about yourself.
I don’t drink coffee; I drink “fake” coffee made of soybeans and coffee flavoring. Zero percent caffeine, but 100 percent coffee taste.

What is your personal motto?
Success is the only option, failure is not.

Which song best describes you?
Happy” by Pharrell Williams

Customer Service Factlet:
89% of customers have an improved opinion of businesses that remember previous interactions (source)

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