By Jen Sweeney
Sometimes snags, snafus and other annoyances or disasters delay a migration to the point that it seems like it will never end. Even the rare migration that stays on schedule isn’t really over when it’s over—the migration of technology has an end, but the migration of people using the technology never ends. Three unavoidable factors contribute to this.
When people take on new responsibilities, they often need to use different technologies or familiar technologies in unfamiliar ways.
First, people are hired. Whether from turnover or expansion, new people may not be familiar with the technologies in use at their new job, no matter how old or new the technology is. New people in the organization may need services aimed at helping people adopt and utilize technology during a migration long after the technical migration is complete. Providing new hires with the same resources that were offered during the migration, and incorporating this into the migration plan, will improve adoption of the new technology and increase return on investment.
The second factor is that people change jobs within an organization. When they do, they often use different technologies or the same technologies in different ways. Making sure it is easy to find migration support resources relevant to a particular job will minimize frustration and downtime during a migration and well beyond.
The third factor involves job change of a different sort: Even when people don’t change jobs, their jobs can change. When people take on new responsibilities, they often need to use different technologies or familiar technologies in unfamiliar ways. This may be the greatest challenge of a never-ending migration. No one was hired or changed jobs, which makes it difficult to even identify as an issue. If the needs do surface, they are often novel and complex. Providing users with ongoing reminders that help is available will minimize this challenge. Including best technology practices, targeted tips or “did you know?” information can also contribute to increased ROI.
Although migrations are unpredictable by nature, if organizations know early on how to handle the most common challenges, they can prevent chaos and costly downtime.