Highlights from an article published in the January 2015 Government Technology Issue of CIO Review.
For his soccer team, Nick Wilkinson is a successful player/coach. He seamlessly blends the role of being a strategic expert who is well versed with marshalling his resources, with getting on the field to make a direct contribution to results of the team.
Wilkinson applies the same tenacity and management skills to drive this company, Vitalyst — the ‘vital catalysts’ whose application expertise drives productivity for organizations.
Technology innovation cycles (software migrations, new device deployments, mobility initiatives and BYOD programs) create challenges for business users and support organizations. We address these challenges with expert resources ready to expand client support capacity and depth.
“Through all the different phases or cycles of technology adoption over the past couple of decades, Vitalyst has been providing support to end users, giving them the best possible experience with their applications,” Wilkinson says. “We provide what we call ‘Productivity Consultants’ — our people who help the end users,” he explains. These professionals look to understand the client’s needs and give practical insights and solutions that help solve the biggest technology issues affecting productivity.
Our company focuses on migration, adoption and end-user proficiency around the cloud and for SaaS products from Microsoft, Salesforce and other leading providers, offering a full spectrum of support in these endeavors.
“We combine traditional training techniques with on-site or on-premise training, plus provide unique, firm-based ‘how-to’ support capabilities to our clients,” says Wilkinson. Our capabilities enable smoother migrations, higher levels of adoption and satisfaction, and a more productive workplace where IT departments realize the full potential of their technology investments.
Our capabilities enable smoother migrations, higher levels of adoption and satisfaction, and a more productive workplace where IT departments realize the full potential of their technology investments.
Wilkinson illustrates his point with a recent example. The client, a large federal government agency, was planning a migration of 60,000 users to Microsoft Office 365 within a short time frame. The agency lacked both the expertise in Office 365 and call center capacities required to ensure a smooth transition. We were able to predict the potential call volumes and the types of issues that would be brought up during this transition. We prepared the agency’s end users by providing training and self-help solutions. As the project rolled out, our Productivity Consultants helped users with their initial queries and have remained engaged to help them with ongoing steady state services.
Moving ahead, our company will keep its focus on the end-user experience. “We will continue to provide our on-demand approach, plus offer the scalability and immediate access to expertise that we pride ourselves on,” Wilkinson says. “We see the government business as a source of opportunity and potential growth, and plan to increase our footprints by offering a wider range of solutions,” he adds.
Source: CIO Review, January 2015, p. 42