Research shows that 45% of employees’ time on computers is wasted because of difficult or trying experiences. Although these frustrations have common roots, employees’ reactions to tech issues vary widely. Vitalyst has identified the five most distinct personality types of tech-frustrated employees so that IT leaders can recognize them, understand them, and adjust their approaches accordingly.

Vitalyst offers a customer-centric approach to improving workers' awareness and mastery of computer applications. Through our software coaching services, we help provide live, on-demand support regarding how to use applications proficiently.

Components of our Software Coaching Services

Enhanced How-to Support

how-to-support-ctaIn a rapidly changing tech environment, there is a critical need to help improve workers’ awareness and mastery of computer applications. Vitalyst offers a customer-centric approach to improving usage by providing enhanced how-to support to help answer questions regarding how to use applications proficiently.

Productivity Optimization Desk™ (POD™)

The Productivity Optimization Desk™ (POD™) is an IT walk-up service that allows for on-demand, in-person and high-touch interactions that a diverse workforce and an ever-evolving tech landscape demands.

Floor Coaches

Floor coaches extend Vitalyst’s subject matter expertise beyond the service desk and into the cubicle.

Call-out Program

With the Call-out Program, on-demand advisors can make proactive outbound calls to employees to support your organization’s technology needs.

Contact Us

Want to take employees "how-to" questions and turn them into "can do" solutions? Speak with a Vitalyst expert today.