Whether it’s post-migration, or after a webinar or training session, most users find it difficult to recall or retain what they learned. A number of reasons factor in, including information overload via a “one and done” approach to technology training, differences in learning styles amongst workers and more. To minimize downtime and to ensure your employees have access to information the moment it’s needed, provide them with Help Me kNow Guides™.
These digital reference guides are 6-8 pages long and detail the most important features for common applications, such as Office 365, OneDrive, Skype for Business, and Windows 10. Each guide addresses concerns based on Vitalyst’s research of the most called upon issues and contains step-by-step instructions on how a range of tasks are performed, useful keyboard shortcuts to help save time, and navigation pointers to help users traverse through an application. Guide topics can also be customized according to the needs of your company. The guides are provided in PDF format so that companies can post on the intranet, attach to internal communications or print—generating awareness of how to best utilize an application.