IT walk-up services have risen in prominence as organizations seek to provide more engaging IT support. Leading industry experts, such as Gartner, predict that more than 50% of organizations will have an IT walk-up service by 2018, supporting a case for this growing need. With our Productivity Optimization Desk™ (POD™), any size organization can provide the same level of support.
The POD allows for on-demand, in-person and high-touch interactions that a diverse workforce and an ever-evolving tech landscape demands. With the POD—staffed by a Vitalyst on-demand advisor—you can bolster service delivery by improving accessibility and effectiveness of IT services, and position the organization’s IT team as customer-focused. You can utilize the POD in different ways—for ongoing software coaching, handling break/fix questions or as part of a migration deployment.