To survive and thrive in a rapidly-changing tech environment, there is a critical need for businesses to help improve workers’ awareness, access, and mastery of computer applications and skills. That’s because studies indicate that workers only use a small fraction of the technology available to them, relying on basic-level approaches that fail to keep pace with new solutions and efficiencies. Imagine the possibilities if employees could maximize the use of these technology tools.
Vitalyst offers a customer-centric approach to improving usage, which delivers a powerful increase in worker and enterprise productivity. How?
Access to Vitalyst on-demand advisors is available 24/7/365 through a standard offering within your corporate service desk menu of services, directly through your existing support access line or a separate toll-free number. This gives employees access to advisors who can field basic, intermediate and advanced calls regarding the use of different features on different applications such as Microsoft Office Suite, customer relationship management software and multiple operating systems. With the knowledge and capability to field questions on more than 120 applications across numerous devices and platforms, on-demand advisors help solve problems and not just answer questions. They do so by getting to the root of the caller’s problem, identifying unmet needs, and following up with additional resources to reinforce the knowledge needed to resolve the problem.
For more information on providing your employees with access to on-demand advisors, contact Vitalyst today.