With the knowledge and capability to field how-to questions on more than 120 applications across numerous devices and platforms, as well as in multiple foreign languages, on-demand advisors help solve problems and not just answer questions. They do so by getting to the root of a caller’s problem, identifying unmet needs, and following up with additional resources to reinforce the knowledge needed to resolve the problem.
These options give employees access to advisors who can field basic, intermediate and advanced calls regarding how to use different features on a broad range of common and proprietary business applications and multiple operating systems such as Microsoft Office applications, customer relationship management software and Windows. Our advisors also field calls on how to use applications on a broad range of devices as well.
Our on-demand advisors are available 24x7 as a standard offering within your corporate service desk menu of services, directly through your existing support access line or a separate toll-free number. In addition to our standard phone support, our advisors are also available via email and chat.