In any migration, it is crucial for businesses to ensure that end-users adopt and understand how to use the new technology. The need for maximum adoption is more prevalent when transitioning from one email platform to another such as Lotus Notes to Outlook because the two applications are so drastically different, leaving many users feeling uneasy about the change. Lotus Notes has the functionality of several Microsoft applications—Outlook, Access, Front Page—all rolled up into one, whereas Outlook is used primarily for email.

Users need support to successfully make these adjustments. Business leaders need to provide the right resources to educate employees on these changes before, during and long after the migration.