The relationship between a service desk and the end-users it serves is critical. Yet cultivating these relationships can be among the most challenging aspects of a support professional’s job. In this e-book—the last in a series of seven—discover ways to make each interaction between the service desk and end-user pleasant and lucrative.
IT Operations • IT Strategy
Learn how to create and implement an ongoing education system that keeps your workforce up to date on technology no matter the degree of growth or turnover you organization experiences. This e-book—the sixth in a series of seven—explains five ways to foster tech savvy employees.
Collaboration • Learning • User Adoption
How well an organization uses technology is often a pivotal factor in its success.
But, technology is only as good as the people operating it. This e-book—the fourth in a series of seven—provides suggestions for creating and offering training options that resonate with different generations and their varied learning styles.
IT Operations • IT Strategy • Learning • User Adoption
Employees who take control of their own development help organizations stay competitive. This article discusses how more and more companies are empowering their employees to be self-directed and take charge.