Read More

4 Strategies to Transform
Your Service Desk Reputation

By

ebook-7-6

The relationship between a service desk and the end-users it serves is critical. Yet cultivating these relationships can be among the most challenging aspects of a support professional’s job. In this e-book—the last in a series of seven—discover ways to make each interaction between the service desk and end-user pleasant and lucrative.

IT Operations • IT Strategy

Download e-book
Read More

5 Tips to Onboard and Foster
Tech Savvy Employees

By

5-tips-feature-image

Learn how to create and implement an ongoing education system that keeps your workforce up to date on technology no matter the degree of growth or turnover you organization experiences. This e-book—the sixth in a series of seven—explains five ways to foster tech savvy employees.

Collaboration • Learning • User Adoption

Download e-book
Download e-book

5 Ways to Make Tech Training Stick

By

training-stick2

How well an organization uses technology is often a pivotal factor in its success.
But, technology is only as good as the people operating it. This e-book—the fourth in a series of seven—provides suggestions for creating and offering training options that resonate with different generations and their varied learning styles.

IT Operations • IT Strategy • Learning • User Adoption

Download e-book

5 Offline Tips to Personalize Your
IT Service Desk

By

personalize-IT-7

Creating a culture of personal accessibility allows your IT team to effectively partner with internal customers. This e-book—the third in a series of seven—describes how you can cultivate a robust offline presence.

Collaboration • IT Strategy • Learning

Download e-book
Read More
View Whitepaper

The Employee as a Chief Learning Officer

By

Employees who take control of their own development help organizations stay competitive. This article discusses how more and more companies are empowering their employees to be self-directed and take charge.

Learning

Read More