The Vitalyst Office 365 End-User Onboarding
and Training Services Program

This program provides your organization everything it needs to confidently initiate deployments and realize ROI much sooner in the migration process.

  • Is a comprehensive, yet easy-to-sell solution that is built in to all MS Office 365 proposals
  • Fills a critical need for the customer and removes executive concern and other deployment blockers
  • Comes with a dedicated Engagement Manager and adoption delivery team
  • Differentiates MS services from competitors and has proven to increase win percentage
  • Bolts on seamlessly with—or without—the ACM work stream to craft and deliver high-value end-user training solutions
  • Counts toward your New Work Sold quota
  • Set up in just weeks
  • Valid for companies in the U.S., Canada, and Mexico

Key Program Components

End-User Migration Service Desk (EUMSD)

As the key differentiator and backbone of the program,
end-users are given 24x7 access to live support via
the Vitalyst EUMSD. The EUMSD is staffed with highly
skilled Office 365 experts, ready to help with all
questions regarding how to use each workload. This
minimizes employee downtime and increases proficient
use of Office 365.

Active 365 Enablement Package

This comprehensive package for customers includes electronic reference guides with step-by-step instructions on how to perform a task within an application, access to over 100,000 videos, and the ability to register for unlimited instructor-led webinars on various workloads—all of which are hosted on a robust self-help platform that serves as the epicenter of the solution.

  • Active365 Communication Plan
  • Active 365 Lockout Webinars
  • Active365 Video Series
  • Active365 Personalization Services
  • Help Me kNow Guides

 

 

Master Joint Launch Plan

At the beginning of an engagement, our Engagement Manager
will develop and deliver a Master Joint Launch Plan, which
outlines the overall project. It serves as a guide to implementation and delivery of all adoption program components, and includes timelines, processes and milestones for project execution success. Resources will be assigned by Vitalyst to provide all deliverables seamlessly and effectively. The Master Joint Launch Plan is lead by
our dedicated Microsoft Services Engagement Team.