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This year we celebrate Customer Service Week by highlighting some of the people who make our company what it is today. All week, our blog is featuring some of our on-demand advisors, the ones who answer the phone when customers call, day or night, who help resolve critical issues with speed and professionalism, who provide tips for more efficient ways of working, and who share their knowledge to help amplify customers’ productivity. Happy Customer Service Week!


SHI HOLMES

VITALYST ON-DEMAND ADVISOR | PHILADELPHIA-AREA OFFICE


Please describe one new thing you learned from a customer since you started working at Vitalyst.
There isn’t just one thing that I’ve learned since I’ve been here, because every day is a new experience where I am constantly soaking up as much knowledge as I can.

Listen to LearnWhat does “customer experience” mean to you?
Customer experience is the relationship that develops between a company and a customer. For the company, the goal is not only to provide amazing service with each interaction, but also to ensure customers are happy and satisfied overall.

What are some of the approaches you use to deliver excellent customer service?
Listening. I try to make sure I listen to the customer’s needs—I want to ensure that by the time the call has ended, they have no further concerns.

Please share a little-known fact about yourself.
I played the violin for 10 years.

What is your personal motto?
I try to be a little happier today than I was yesterday. Life is too short to be upset, especially over things you cannot control. There are going to be ups and downs, and it’s not about what happens, but how you approach what’s going to happen regardless. I try to attack each situation with a smile.

Which song best describes you?
“Happy” by Pharrell Williams


Customer service factlet:
Emotionally engaged customers are typically three times more likely to recommend a product and to purchase it again (SOURCE)

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