BALA CYNWYD, PA–PC Helps announced today that it has attained a Gold Devices and Deployment competency, demonstrating a “best-in-class” ability and commitment to meet Microsoft Corp. customers’ evolving needs in today’s dynamic business environment and distinguishing itself within the top 1 percent of Microsoft’s partner ecosystem.

To earn a Microsoft gold competency, partners must successfully complete exams (resulting in Microsoft certified professionals) to prove their level of technology expertise, and then designate these certified professionals uniquely to one Microsoft competency, ensuring a certain level of staffing capacity. They also must submit customer references that demonstrate successful projects (along with implementing a yearly customer satisfaction study), and pass technology and/or sales assessments.

“We’re pleased and proud to have earned this Microsoft gold competency based on our deep knowledge of Microsoft and its products,” said Brian Madocks, CEO and president of PC Helps. “This competency enables us to accelerate our clients’ success by serving as their advisers on successful deployment of Microsoft productivity applications within their organizations, and as their resources to ensure the rapid adoption of these applications by their employees.”

“By achieving a gold competency, partners have demonstrated the highest, most consistent capability and commitment to the latest Microsoft technology,” said Jon Roskill, corporate vice president, Worldwide Partner Group at Microsoft Corp. “These partners have a deep expertise that puts them in the top 1 percent of our partner ecosystem, and their proficiency will help customers drive innovative solutions on the latest Microsoft technology.”

Attaining the Devices and Deployment competency demonstrates partner expertise in designing, deploying and supporting desktop solutions based on the latest Windows 8 operating system and on other products like Windows 7 and Microsoft Office productivity software. Equipped with exclusive training, the latest software and support, partners help their customers focus on the business instead of the technology. As many customers begin their migration in 2013 from earlier platforms like Windows XP, earning the Devices and Deployment competency helps partners capture this unprecedented market momentum and act as a trusted technology adviser to their customers, helping them through a successful migration. In addition, Windows 8 brings new capabilities and enables a wide range of scenarios (bring your own device, mobile workforce support, portable workspace) that require additional solution partner support to implement. The Microsoft Partner Network helps partners strengthen their capabilities to showcase leadership in the marketplace on the latest technology, to better serve customers and, with 640,000 Microsoft partners in their ecosystem, to easily connect with one of the most active, diverse networks in the world.

About PC Helps

PC Helps, headquartered just outside Philadelphia, PA, is the premier provider of 24/7, expert, end-user support for the core office software applications and mobile devices used every day by corporate employees. With on-demand, just-in-time support and training provided at the moment it’s needed, PC Helps keeps knowledge workers on track and helps them exploit the full capabilities of their tools. PC Helps specializes in support for Microsoft Office and other applications and for the full range of mobile devices on the market today. For more information, follow updates on Twitter (@PCHelps) and visit


PC Helps
Jen Sweeney, 610-668-3516


Racepoint Group
Evan Siff, 617-624-3250

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